Passenger Information

For specific pricing information, please see the Parking page.

Please contact the parking team at 540-362-1999, ext. 239 for assistance.

ROA is served by all major car rental agencies, regional bus services, ridesharing, and taxis. For complete details and contact information, please see the Ground Transportation page.

All rental car agencies are conveniently at the airport. Come down the escalator, turn left, and walk past the airline ticket counters and follow the signs.

Rideshare and shuttle pickup areas are marked by signage along the second loop from the terminal. The taxi pickup area is marked by signage and located outside Door 3 along the first loop next to the terminal.

Airlines at ROA include Allegiant, American Airlines, Delta Airlines, and United Airlines. Please visit Where We Fly to view our non-stop destinations. Book your travel from ROA using the helpful Fly My Airport tool.

Please contact your airline directly or visit your airline's ticket desk for assistance.

Check the Flight Status page. Or check with your airline for the most up-to-date information. Your airline’s mobile app is a great source of information, including thte latest flight status, baggage tracking, connection details, and more. 

Please contact your carrier directly for operating hours. Baggage cut-off times vary by airline.

For Allegiant in-person ticket purchasing hours, please visit the Allegiant site.

Animal travel policies vary by airline. Please follow up with your airline for more information. 

Please use our convenient flight booking tool or visit the airline's site to book directly.

Please contact your airline directly to reserve a wheelchair. For assistance through the TSA checkpoint, please contact the TSA Cares program.

Only ticketed passengers are allowed in the gate area. Please contact your airline directly to obtain a temporary pass from the check-in desk to escort an unaccompanied minor or a person who is unable to proceed on their own.

The checkpoint opens at approximately 4:15 a.m. and closes after the last flight of the evening boards.

Passengers must show a REAL ID or an acceptable alternate form of ID, like a passport. Passengers who do not have acceptable identification may face delays and additional screening.

For travelers who don’t have a REAL ID/passport, TSA accepts several other forms of identification documents. The list is subject to change by TSA, so passengers should check before they travel.

Any questions should be directed to TSA at 1-866-289-9673, @AskTSA on Facebook and X, or by texting "Travel" to AskTSA (275-872).

You may request the services of a TSA Passenger Support Specialist who can provide assistance through security screening. To make a request, contact TSA Cares at least 72 hours before departure. Wheelchair assistance is provided by your airline.

ROA utilizes the web application Pixit to manage our lost and found inventory. Passengers can view listings and file a claim for an item at any time from any device. If you believe you have lost an item at ROA, including at the TSA checkpoint, inquiries can also be made by calling the Public Safety team at 540-362-1999, ext. 224, or by clicking the Pixit link: https://roanoke.app.pixithq.com/public/#/rra/items.

Please do not submit multiple claims for the same item.

Items Left on Aircraft

If you believe your item was left on an aircraft, please contact your airline.

• For Allegiant, call 866-719-3910.
• For American Airlines, click here.
• For Delta Airlines, click here.
• For United Airlines, click here.

Lost Luggage

Please note, the Public Safety team and airport do not handle lost checked luggage. Please contact your airline for assistance.

ROA does not offer currency exchange services. Airports with service from ROA with currency exchange include Atlanta, Charlotte, Chicago, New York City, Philadelphia, and Washington, D.C. 

The airport is open 24 hours a day for passengers and employees.

Hudson opens one hour before the first flight of the day. The stores close one hour after the last flight departs.

The restaurant pre-security, Big Lick Brewing @ ROA, operates from approximately 8 a.m. to 5 p.m. The restaurant post-security, Magic City Bistro, operates from approximately 5 a.m. until the last flight of the evening boards.

A private mother's room is located next to the women's restroom post-security on the concourse.

ROA has a team of highly dedicated and helpful Airport Ambassador volunteers to assist passengers with any questions about their travels. They also can provide information about transportation, lodging, dining, and local attractions. 

For wheelchairs, please contact your airline directly.

For assistance navigating TSA, please visit TSA Cares.

The ATM is located on the second floor landing. Turn left at the top of the escalators.

A pet relief area is available for your pets to stretch their legs and take potty breaks. Small grass areas with Mutt Mitts (disposable bags) and trashcans are conveniently located outside the end of the terminal lobby (near Door 5). For service animals, there is a service animal relief area past the screening checkpoint. If you have a service animal, please ask an airline employee to escort you and your animal to the service animal relief area.

The USPS mailbox (letters only) is located in the terminal lobby by the main front doors.

We cannot accept items to store. We do not have storage lockers.

Please visit the Public Safety desk. At the top of the escalators, turn right down the first hallway along the balcony. Public Safety is on the left.

ROA staff is pleased to present to community groups throughout the year. Please contact us with your request.

Details about tours can be found in the Airport Tour Request Form.  

Please use the Contact Us form to submit a sponsorship request.

Please reach out to Clear Channel for the latest advertising rates and offerings.